TERMS OF PURCHASE/SERVICE

The terms stated below apply to all products purchased on smartchicken.com. For issues regarding other Smart Chicken products, please contact retailer directly. For general inquiries/comments about our products, please contact our customer service team.

RETURN, REPLACEMENT AND REFUND POLICY

RETURN: We do not accept returns for food products.

REPLACEMENT: If our product arrives damaged, we will replace it so long as you contact us within 30 days of your purchase and provide us with your order number, damaged product item description, condition of damaged product upon arrival, date and time package was received, as well as include a photo of the damaged product. To request a replacement, please contact our customer service team at onlineorders@smartchicken.com. We will not be able to offer a replacement if you contact us more than 30 days after your purchase. If you prefer to receive a refund instead of replacement product, please follow the instructions below.  At this time we are unable to issue a refund for any other reason.

Once we’ve received your request for a replacement, we will send you an email to notify you that we have received your request. We will also notify you once we’ve processed your request. If your request for a replacement is approved, Smart Chicken will pay the shipping rates and will send a replacement product as soon as possible, but no later than 7 days from receipt of your request. 

The replacement product will be shipped to the address of your original order using our standard shipping.

Please do not attempt to return the product, please discard once you have completed your replacement request and received confirmation that we will be sending you replacement product.

Late or missing replacements
If you haven’t received a replacement in the time specified above, first check with the shipper for any unexpected delays in shipment.

If after making these additional inquiries you still have not received your replacement yet, please contact us at onlineorders@smartchicken.com.

REFUND: We do not offer refunds for products purchased, unless they arrive damaged. Please contact us at onlineorders@smartchicken.com if you prefer to receive a refund instead of a replacement of your damaged product. At this time we are unable to issue a refund for any other reason. To request a refund, provide us with your order number, damaged product item description, condition of damaged product upon arrival, date and time package was received, as well as include a photo of the damaged product. We will not be able to offer a refund if you contact us more than 30 days after your purchase. 

Refunds will be processed via the same method the product was purchased and can take 10 business days to process. Processing time for the refund varies by financial institution. If your refund is not reflected in your account after a week of being told your account has been refunded, contact your financial institution.